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Job Title

Customer Service Administrator

Location

York, North Yorkshire

Sector

Administration

Job Type

Permanent

Salary

£17,000 - £18,000 per annum

Posted by

Holly Shaw

Date posted

11 March, 2019

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Customer Service Administrator

York, North Yorkshire

Administration

Permanent

£17,000 - £18,000 per annum

Job Description

One of our top growing clients is looking for a Customer Service Administrator to work in their friendly professional office environment. The working hours are Monday to Friday 8am to 5pm, based in the outskirts of York you will ideally need your own transport.

Job Purpose

Provide a high-quality service to customers by maintaining regular contact and keeping up to date with all products, services and procedures. 

Job Tasks

  • Providing a quality service to customers by taking and logging telephone orders, and by communicating with relevant departments to ensure that orders are processed correctly.
  • Respond appropriately to customer queries and complaints and take necessary action.
  • Monitoring customer e-mail system and responding appropriately to queries.
  • Creating new accounts and updating customer details using company databases and systems.
  • Undertake outgoing calls to customers referring to sales history and analysis of ordering patterns to improve systems and service delivery as directed by the Customer Services Supervisor.
  • Assist with preparation and distribution of sales materials and customer communications such as letters, flyers and advertisements and invoices.
  • Prepare reports / customer information as required by sales reps/customers.
  • Assist the Customer Services Supervisor with maintaining and managing the prescriptions system.
  • Provide reception services to customers, clients and partners of the business.
  • Shared responsibility for day to day tasks which fall within the scope of an office administrator including, but not limited to, answering the phone, directing enquiries and processing prescriptions.
  • Dealing with ordering and processing stock items for the warehouse.
  • Booking in stock on the system to ensure stock levels are correct for the Country Store and customer ordering.

For further information please call Holly on 07771 557096 and send across your details to holly.shaw@coyles.co.uk

Holly Shaw

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