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Job Title

Customer Services Administrator

Ref No

YORCOM 637

Location

YORK

Sector

Administration

Job Type

Permanent

Salary

£19,000 per annum

Posted by

Joanne Catling

Mobile 07867 978 033

DDI 01904 674 999

Date posted

5 October, 2021

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Customer Services Administrator

YORK

Administration

Permanent

£19,000 per annum

Job Description

Customer Service Administrator
£19,000 York
Monday to Friday 8am to 5pm with 1 hr lunch

Job Purpose

  • Provide a high quality service to customers by maintaining regular contact and keeping up to date with all products, services and procedures.

Job Tasks

  • In carrying out all of the tasks below, the post holder must ensure adherence to all Work Instructions relevant to the role.
  • Providing a quality service to customers by taking and logging telephone orders, and by communicating with relevant departments (Transport/Production/Sales) to ensure that orders are processed correctly.
  • Respond appropriately to customer queries and complaints and take necessary action.
  • Monitoring customer e-mail system and responding appropriately to queries.
  • Creating new accounts and updating customer details using company databases and systems.
  • Undertake outgoing calls to customers referring to sales history and analysis of ordering patterns to improve systems and service delivery as directed by the Customer Relationship Manager.
  • Assist with preparation and distribution of sales materials and customer communications such as letters, flyers and advertisements and invoices.
  • Prepare reports/customer information as required by sales reps. • Assist the Customer Services Manager with maintaining and managing the prescriptions system. • Provide reception services to customers, clients and partners of the business.
  • Provide adequate cover for colleagues as necessary including financial and office systems such as sales and purchase ledger.
  • Shared responsibility for day to day tasks which fall within the scope of an office administrator including, but not limited to, answering the phone, directing enquiries and processing prescriptions and organisation of weighbridge tickets. 

Contact

If this sounds like you then please call me on 07867978033 and send your cv to joanne.catling@coyles.co.uk

YORCOM 637

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