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Job Title

Claims Advisor

Ref No





Customer Service

Job Type



£22,000 - £25,000 per annum

Posted by

Holly Shaw

DDI 01904 674999

Date posted

4 December, 2019

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Claims Advisor


Customer Service


£22,000 - £25,000 per annum

Job Description

The role of dealing quickly and fairly with all claims and settling claims with minimum leakage, working within set guidelines, policies and procedures.

Situated in the Claims Department, this office is currently open six days a week and the hours of opening are Monday to Friday 8.00 am to 7.00 pm. On a Saturday morning, the office is open between 9.00 am and 12noon.

You will work between 37.5 hours a week and they operate a flexible working system. The Claims Manager and/or Team Leader will agree your break when you are on a normal working day or late shift, and wages are based on technical and behavioural competencies


Skills required and duties will include;

  • Assist with admin duties.
  • Answer Claims Department telephone calls in line with the departmental SLA.
  • Assess claims promptly and fairly.
  • Liaise with policyholders, veterinary practices and loss adjusters verbally and in writing in order to assess a claim.
  • Take responsibility for processing each claim with efficiency, ensuring all facts are obtained before a decision is made.
  • Calculate settlement of claims.
  • Assess future underwriting risks (exclusions).
  • Assist with the development of policy wordings.
  • Minimum 6 months’ experience of working within an Insurance Company
  • Relevant business experience.


Please apply and for further information call Holly on 07771 557096 and send across your details to holly.shaw@coyles.co.uk

Holly Shaw

DDI 01904 674999

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