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Job Title

Claims Assessor

Ref No





Customer Service

Job Type



£22,074 - £24,667 per annum

Posted by

Kerry McGrath

Mobile 07775 538 209

DDI 01904 674 999

Date posted

19 May, 2020

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Claims Assessor


Customer Service


£22,074 - £24,667 per annum

Job Description


Claims Assessor - £22,074 - £24,667

York Outskirts (Own transport needed)

The role of dealing quickly and fairly with all claims and settling claims with minimum leakage, working within set guidelines, policies and procedures.

Hours and Wages

Situated in the Claims Department, this office is currently open six days a week and the hours of opening are Monday to Friday 8.00 am to 7.00 pm. On a Saturday morning, the office is open between 9.00 am and 12 noon.

You will work between 37.5 hours a week.  We operate a flexible working system. The Claims Manager and/or Team Leader will agree your break when you are on a normal working day or late shift.

Wages are based on technical and behavioural competencies. Please refer to your contract and departmental grading structure for details.

  • Assist with admin duties.
  • Answer Claims Department telephone calls in line with the departmental SLA.
  • Assess claims promptly and fairly.
  • Liaise with policyholders, veterinary practices and loss adjusters verbally and in writing in order to assess a claim.
  • Take responsibility for processing each claim with efficiency, ensuring all facts are obtained before a decision is made.
  • Calculate settlement of claims.
  • Assess future underwriting risks (exclusions).
  • Assist with the development of policy wordings.

Experience Required

  • Minimum 6 months’ experience of working within Insurance Company
  • Relevant business experience.


For further information please call Kerry on 07775538209 or click apply to send your cv


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