Job Description

• Assist with admin duties.
• Answer Claims Department telephone calls in line with the departmental SLA.
• Assess claims promptly and fairly.
• Liaise with policyholders, veterinary practices, and loss adjusters verbally and in writing in order to assess a claim.
• Take responsibility for processing each claim with efficiency, ensuring all facts are obtained before a decision is made.
• Calculate settlement of claims.
• Assess future underwriting risks (exclusions).
• Assist with the development of policy wordings.
• Address customer Urgents, Complaints and Appeals.
• Meet daily file and phone targets.

• Excellent oral and written communication and customer service skills.
• Excellent attention to detail.
• Good product and regulatory knowledge.
• Good knowledge and understanding of the AS400/PC/Content Manager/Mitel systems.
• Good working knowledge of internal procedures and standards.
• Good organisational and planning skills, including planning your own workload.