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Job Title

Claims Assistant - Hybrid

Ref No





Customer Service

Job Type



£23,500 - £23,500 per annum

Posted by

Kerry McGrath

Mobile 07775 538 209

DDI 01904 674 999

Date posted

4 May, 2022

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Claims Assistant - Hybrid


Customer Service


£23,500 - £23,500 per annum

Job Description

I am recruiting for Claims Assessors to join a progressive Insurance business based West of York with easy commuting distance also from Harrogate, Knaresborough & Wetherby. (Own vehicle required due to lack of public transport)
Hybrid Working - Flexi Time - Gym - Pension 
Working Hours are between Monday - Friday 8am - 7pm, Saturdays 9am - 12.00pm (One in 10 weeks- working on a rota.
You will be joining a friendly and successful team within the claims section. No essential necesary however, experince within a customer service field would be essential.
£23, 500 and progression opportunites available.
  • Assist with admin duties.
  • Answer Claims Department telephone calls in line with the departmental SLA.
  • Assess claims promptly and fairly.
  • Liaise with policyholders, veterinary practices, and loss adjusters verbally and in writing in order to assess a claim.
  • Take responsibility for processing each claim with efficiency, ensuring all facts are obtained before a decision is made.
  • Calculate settlement of claims.
  • Assess future underwriting risks (exclusions).
  • Assist with the development of policy wordings.
  • Address customer Urgents, Complaints and Appeals.
  • Meet daily file and phone targets.
What are we looking for?
  • Excellent oral and written communication and customer service skills.
  • Excellent attention to detail.
  • Good product and regulatory knowledge.
  • Good knowledge and understanding of the AS400/PC/Content Manager/Mitel systems.
  • Good working knowledge of internal procedures and standards.
  • Good organisational and planning skills, including planning your own workload.
For further information please call Kerry on 07775538209 or email your CV to kerry.mcgrath@coyles.co.uk 

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