0 Jobs

Job Shortlist

Apply to these jobs

Close

Job Title

Customer Experience Team Leader

Ref No

YORCOM 769

Location

GREEN HAMMERTON

Sector

Customer Service

Job Type

Permanent

Salary

£28,000 - £30,000 per annum

Posted by

Joanne Catling

Mobile 07867 978 033

DDI 01904 674 999

Date posted

4 January, 2022

Calculate Travel Time

Go!

Travel time by car is

Travel time by public transport is

Travel time by bike is

Customer Experience Team Leader

GREEN HAMMERTON

Customer Service

Permanent

£28,000 - £30,000 per annum

Job Description

Our client is currently recruiting for a Customer Experience Team Leader to join a well established company on the outskirts of York. This role is a really exciting opportunity for an experienced team leader to join a passionate and motivated team. The purpose of the role is to support and develop a team of Customer Experience Officers to deliver the very best in service to our customers.

Benefits

  • Up to 33 days holiday
  • Flexible hours
  • Onsite gym
  • Onsite creche
  • Parking
  • Staff discount.

About the role

  • Developing and motivating a team of Customer Experience Officers, ensuring excellent customer service is offered
  • Identifying trends and supporting the development of company strategy
  • Developing team performance using performance management, feedback and coaching
  • Providing MI to management
  • Identify, mitigate and monitor risks to the customer journey
  • Monitoring all customer engagement via social media, and review platforms
  • Collate, analyse and distribute departmental management information (MI) to the Customer Experience Manager.

Requirements

  • Have strong leadership and relationship building skills
  • Be motivated and able to motivate effectively
  • Have excellent time management, organisational, teamworking and communication skills

Ideally have insurance or financial services experience.

Contact

If this sounds like you then please call Jo for more information on 07867978033 and send your cv to joanne.catling@coyles.co.uk.

YORCOM 769

Related Jobs

We're here to help

As part of our committment to excellence, helping our candidates and clients get what they need quickly and easily is very important to us. If you need help or advice we're always just a phone call or email away.  Follow us on social media or join our newsletter for ongoing recruitment advice and guidance articles.  

Connect with us

© 2022 Coyle Personnel Ltd