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Job Title

Customer Service Advisor

Location

York, North Yorkshire

Sector

Customer Service

Job Type

Permanent

Salary

£8.50 - £9.00 per hour

Posted by

Holly Shaw

Date posted

9 April, 2019

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Customer Service Advisor

York, North Yorkshire

Customer Service

Permanent

£8.50 - £9.00 per hour

Job Description

Customer Service Advisor - £8.50 - £9.00 p/h

We are looking for an after sales adviser to work for my client based on the outskirts of York. Providing advice over the phone, email or webchat to end user customers for any warranty or performance issues.

Full Time (37.5 hours)

Location: South of York

Fixed term contract to start ASAP through to September

Responsibilities:

  • Trouble shooting and guiding customers through correct assembly, starting and running procedure and tips and advice on general operation and maintenance for the product
  • Understanding any potential issues with the product and advising customers on how to avoid future issues
  • Process warranty claims
  • Record all information on the internal CRM system
  • Maintain a working knowledge of a diverse number of products and liaise closely with product engineers within the organisation to feedback information on the nature of faults including manufacturing defects for continuous product improvement
  • Identifying common faults and consistently applying relevant solutions to prevent product returns to store
  • Potential to grow into a supervisory/management role.
  • Must be available to work weekends (11am – 4pm) during the summer months

Experience/Skills required:

  • Technically minded
  • Good telephone manner
  • Mechanical Engineering background would be an advantage but is not essential
  • Excellent communicator on all levels
  • Demonstrate problem-solving skills
  • Microsoft Office skills

For further information please call Holly on 07771 557096 and send across your details to holly.shaw@coyles.co.uk

Holly Shaw

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