I am recruiting for Customer Service Advisors to join our client based West of York and easy commuting distance from York, Knaresborough,Harrogate and Wetherby.
Working on a rota basis - one in 3 Saturdays and 1 in 7 Sundays
Hybrid working 3 weeks at home 1 week in the office
Te salary starts at £20,000 but there is lots of scope to progress to a higher salary and further your career.
· Receive incoming calls, make follow up calls to clients
· Competently provide quotes, answer queries regarding websites/products, process existing policies outlining any specific term/conditions which clients should be aware of.
· Amend and understand existing policies, including the direct debit guarantee
· Issue all policy documentation.
· Deal with queries both written and verbal
· Deliver the very best in customer service
· Policy termination and return of premiums.
· Meet/exceed service targets and demonstrate examples of this within daily tasks.
· Good organisation and administration skills.
· Good communication and interpersonal skills.
· Empathise with client’s needs and balance these with the needs of the business.
· Ability to adapt to different situations and customers.
· Good time management skills to prioritise workload.
· Good attention to detail.
· Able to work under pressure
· Excellent knowledge of Microsoft