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Job Title

Customer Service Executives

Location

York, North Yorkshire

Sector

Customer Service

Job Type

Permanent

Salary

£8.50 - £9.00 per hour

Posted by

John Dawson

Date posted

9 April, 2019

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Customer Service Executives

York, North Yorkshire

Customer Service

Permanent

£8.50 - £9.00 per hour

Job Description

We are looking for a customer service executive to work for my client based on the outskirts of York. Providing advice over the phone, email or webchat to end user customers for any warranty or performance issues.

Location: South of York. (Easy commute from York & Selby)

Fixed term contract to start ASAP through to September

This role is available for both part time and full time hours.

Responsibilities:

  • Trouble shooting and guiding customers
  • Understanding any potential issues with the product and advising customers on how to avoid future issues
  • Process warranty claims
  • Record all information on the internal CRM system
  • Maintain a working knowledge of a diverse number of products and liaise closely with product engineers within the organization to feedback information on the nature of faults including manufacturing defects for continuous product improvement
  • Identifying common faults and consistently applying relevant solutions to prevent product returns to store
  • Potential to grow into a supervisory/management role.

Experience/Skills required:

Technically minded

  • Good telephone manner
  • Mechanical Engineering background would be an advantage
  • Excellent communicator on all levels
  • Demonstrate problem-solving skills
  • Microsoft Office skills, previous experience with CRM systems


To apply for the role please call Kerry on 07775538209 or email your cv to kerry.mcgrath@coyles.co.uk

John Dawson

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