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Job Title

Customer Service Staff

Ref No

34653

Location

York

Sector

Customer Service

Job Type

Contract

Salary

£8.50 - £9.00 per hour

Posted by

Holly Shaw

DDI 01904 674999

Date posted

12 February, 2020

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Customer Service Staff

York

Customer Service

Contract

£8.50 - £9.00 per hour

Job Description

We are looking for customer service executives to work for my client based on the outskirts of York. Providing advice over the phone, email or webchat to end-user customers for any warranty or performance issues.

Responsibilities:

  • Troubleshooting and guiding customers through correct assembly, starting and running procedure and tips and advice on general operation and maintenance for the product
  • Understanding any potential issues with the product and advising customers on how to avoid future issues
  • Record all information on the internal CRM system
  • Maintain a working knowledge of a diverse number of products and liaise closely with product engineers within the organization to feedback information on the nature of faults including manufacturing defects for continuous product improvement
  • Identifying common faults and consistently applying relevant solutions to prevent product returns to store
  • Potential to grow into a supervisory/management role.
  • Must be available to work weekends (11am – 4pm) during the summer months

Experience/Skills required:

  • Good telephone manner
  • Excellent communicator on all levels
  • Demonstrate problem-solving skills
  • Microsoft Office skills, previous experience with CRM systems

Contact

Please apply and for further information call Holly on 07771 557096 and send across your details to holly.shaw@coyles.co.uk

 

Holly Shaw

DDI 01904 674999

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