Job Description

Job Purpose
Reporting to and working closely with the Senior Transport Planner, the postholder will effectively plan for a team of 15 drivers within the Transport Department to include bulk deliveries, customer deliveries, The role will also encompass a range of administration duties for the Transport departments.

General Job Tasks
Plan activities related to dispatching, routing, and tracking for all deliveries.
Manage drivers start / finish times to ensure maximum availability to complete the plan.
Provide administrative assistance for the Transport and other departments.
Assist with ensuring that drivers comply with hours, tachograph rules and speed limits.
Ensure that all vehicles are filled to the correct weights and not overloaded.
Direct investigations to verify and resolve customer complaints, ensuring that excellent customer service is always provided.
Liaise with Production Planning to ensure that all orders can be delivered and work together to cause minimum disruption due to changes.
Assist with managing compliance records regarding driver and maintenance issues and liaise with Company Transport Manager.
Maintain and develop customer relationships via various communication methods with other departments to ensure both the
Assist with Office cover including Customer Services, customer orders, answering the main office telephone and sales emails.

Key Attributes
The ideal candidate will possess the following skills:
Essential:
Excellent communication skills
Computer literate and experienced in Microsoft Office
To be polite and be able to work calmly under pressure whilst dealing with variable workloads, changing tasks and challenging customers.
A good attention to detail.
To be able to work as part of a team and on your own.
Be confident and comfortable speaking to customers.
Work to deadlines when carrying out tasks, therefore able being able to prioritise workloads.
Confident in communicating with all levels of management and staff.
Multitasking skills and good organisational skills.
Hours of Work: 45 hours per week, 7.00am – 5.00pm, Monday to Friday (flexibility required)
Driving License: Full UK driving license required due to location

Benefits
Free onsite parking
Employee discount
Cycle to work scheme
Company sick pay
Company pension
Company events
Performance related annual bonus

Please call Jo for further information on 07867978033 and send your cv to joanne.catling@coyles.co.uk

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