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Senior Business Support Officer



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Catford, Lewisham - Greater London

£17.00 per hour



Jahker Miah

020 7562 1832


To provide a first point of contact for the children and families supported by the practice group, identifying needs and providing appropriate support and advice. 

To provide key administrative support across the practice group that ensures timely and appropriate interventions with children and their families.


Maintain systems and processes that enable the smooth running of the practice group, ensuring that work is co-ordinated across the team under the guidance of the Advanced Practitioner.

Act as a first point of contact for enquiries to the practice group, some of which may be complex and/or contentious, from members of the public, other staff, and partner agencies. To deal sensitively with all queries, providing a suitable response where possible, and taking messages for members of the practice group, or providing direction to another source of help.

Maintain systems for key statutory requirements for children as directed by the Advanced Practitioner, for example child protection visits, children’s reviews etc, ensuring that members of the practice group are aware of progress, issues and due dates in advance.

Manage data and document management within the Practice Group (paper and electronic) including scanning, filing and distribution of documents. Utilise new technology to create efficiencies in data management. 

Arrange transport and other appointments for families, for example children’s medicals, as directed by the members of the practice group.

Ensure diaries and appointments for members of the practice group are co-ordinated and accessible.

Organise meetings and arrange venues for members of the practice group, implement systems to record follow up actions and alert members of deadlines and forthcoming meetings and appointments.

Service case meetings ensuring papers are prepared, relevant professionals are invited, taking minutes, and maintaining accurate records of decisions and actions required.

Ensure financial payments to families are efficiently managed. Raise purchase orders (paper and electronic) and ensure appropriate authorisation for payments. Implement and operate procedures relating to financial matters in accordance with the Council’s procedures and ensure all transactions are authorised and recorded e.g. travel warrants, local orders, petty cash, and vouchers.

Draft standard correspondence for the social work practice group and generate and share templates to reduce duplication, ensuring that correspondence is accurate and that all letters, including complaints, are responded to within reasonable timescales 



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Pay Rates

Please note: Rates are correct at time of posting and are an approximate indication only. Rates are subject to change

Pay Rates

Please note: Rates are correct at time of posting and are an approximate indication only. Rates are subject to change