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Customer Service Executive

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York, North Yorkshire

£8.50 - £8.50 per hour

Temporary

CSE5934

Kerry Kunke

I am recruiting for customer service executives to work for my client based south of York. My clients is a growing business who are seeking enthusiastic candidates to join a fast-paced Team

The role involves taking incoming calls from retail customers. Providing an excellent after sales and warranty support to customers, 

The role will involve working 32-40 hours per week, working hours between (9.00am - 5.00pm) Monday to Friday and (11.00-4.00pm) 

Own parking available and public transport available.

Hourly rate: depending on experience c. £8.50 - £9.00/hour with great career development opportunities

Responsibilities:
- Answer incoming calls and respond to customer’s emails
- Provide product support and service information to customers
- Fault finding
- Issue warranty replacement parts/products
- Sell spare parts and place customer orders in the computer system
- Identify and escalate issues to supervisors
- Research required information using available resources
- Research, identify, and resolve customer complaints using applicable software
- Liaise internally with service repairs team
- Document all call information according to standard operating procedures
- Follow up customer calls where necessary
- Complete call logs and reports
- Other duties as assigned

The ideal candidate will have an excellent telephone manner and good I.T skills. Ideally you will have worked in a customer service team previously.

Please contact Kerry on 01904 674999 ext 3 or apply by sending your cv via our website

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Pay Rates

Please note: Rates are correct at time of posting and are an approximate indication only. Rates are subject to change

Pay Rates

Please note: Rates are correct at time of posting and are an approximate indication only. Rates are subject to change