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Customer Services Officer - Revenues & Benefits

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London, City of London - Greater London

£12.00 per hour

Permanent

CSO102

Brodie O'Mahony

020 7562 1811

Customer Services Officer - Revenues & Benefits

**Please only apply for this role if you have Local Authority Experience** 

Interact with customers to provide and process information in response to enquiries, concerns or requests for Housing Benefit and Council Tax services. To deliver Customer Service excellence by telephone, email, letters or text across a range of Council services ensuring swift resolution for our customers.

Duties 
To deal with telephone and face to face enquiries, emails, letters and texts from customers in a professional manner. 
To interrogate the Council’s systems to provide information and resolution to our customers. 
Raise service requests and update system notebooks as appropriate.
Ensure your duties are undertaken with regard and compliance of the Data Protection Act and other legislation. 

Essential Skills 
Experience of working within an operational service delivery environment 
Experience of dealing directly with and advising customers 
Experience of using computer systems including Microsoft Office and/or other work related systems such as Northgate Revenues

To hear more information on this role, please call Brodie on 020 7562 1811

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Pay Rates

Please note: Rates are correct at time of posting and are an approximate indication only. Rates are subject to change

Pay Rates

Please note: Rates are correct at time of posting and are an approximate indication only. Rates are subject to change