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Income Manager - Social Housing

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London, City of London - Greater London

Competitive rates

Contract

RZDCHesRetLdn

Ruth Zakari

POST:
Income Manager - Enhanced DBS Required

MAIN PURPOSE OF POST:
To provide support and guidance to project staff on managing arrears, seeking to minimise arrears and bad debts and recouping current bad debts and arrears across a range of accommodation services.


KEY RESPONSIBILITIES:

Support and Guidance:
• To ensure that rent collection policies and procedures are adhered to across the accommodation services in RBKC and that policy recommendations are made to ensure that interventions comply with best practice and maximise recovery.
• To provide training and advice to project staff and local management on:
- Licence and tenancy agreements;
- Housing Benefit and Universal Credit applications;
- Arrears collection processes, including issue of notices and assistance with recovery procedures, including evictions.
• To provide regular monitoring updates for the local manager, the Area Manager and Regional Director on arrears and bad debts and to support all staff and levels of management in the management of arrears.
• To ensure that recovery of non-rent charges, including payments for care and support (ie form Social Services) is maximised.
• Support the Management Accountant and Director of Finance in any ad-hoc exercises as may from time to time be required.

Management of Resources:
• Promote and represent the organisation by building effective relationships with commissioners, key partners, stakeholders, service users and funders.

 

PERSON SPECIFICATION:
• Experience of rent and service charge management, preferably within a supported housing environment.
• Understanding of service charge regulations and a track record of maximising recovery.
• Experience of arrears collection processes including possession and eviction procedures
• A working knowledge of benefits legislation, including housing benefit and universal credit and interested in ensuring that knowledge remains up to date.
• Ability to work with a range of stakeholders around the processes, from RSL liaison partners, staff and service users and LA housing benefit departments.
• Ability to promote a service user oriented organisation by ensuring that all activity is aligned to identify service user needs.
• Displays skills to convince, persuade and influence others and uses appropriate interpersonal styles with different colleagues and stakeholders.
• Remains positive and open to change that will have a positive impact on their work and services.
• Works effectively as part of a team, value colleague’s opinions and ideas.
• Proactively seeks to improve current performance. Takes responsibility as the need arises without waiting to be asked and holds people to account around performance or failure to follow procedure or instructions.
• Displays effective skills towards their colleagues.
• Displays a strong ‘client focus’ with their colleagues who work directly with Service Users.
• Ability to prioritise and plan workload and to work on own initiative.
• Ability to communicate financial information clearly to non-finance staff.
• Awareness and understanding of Equal Opportunities and Diversity within the workplace.
• Excellent literacy and numeracy skills, confident computer skills with ability to work quickly and accurately.
• Able to communicate effectively with service users with a customer service type approach

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Pay Rates

Please note: Rates are correct at time of posting and are an approximate indication only. Rates are subject to change

Pay Rates

Please note: Rates are correct at time of posting and are an approximate indication only. Rates are subject to change