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Specialist After-Sales Advisor

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York, North Yorkshire

£20,000 per annum

Permanent

SA/SAyork

John Dawson

We are looking for an after sales adviser to work for my client based on the outskirts of York. Providing advice over the phone, email or webchat to end user customers for any warranty or performance issues.

Full Time (37.5 hours)

Location: South of York

Salary: up to £20K per annum, depending on experience

Responsibilities:

  • Trouble shooting and guiding customers through correct assembly, starting and running procedure and tips and advice on general operation and maintenance for the product
  • Understanding any potential issues with the product and advising customers on how to avoid future issues
  • Process warranty claims
  • Record all information on the internal CRM system
  • Maintain a working knowledge of a diverse number of products and liaise closely with product engineers within the organization to feedback information on the nature of faults including manufacturing defects for continuous product improvement
  • Identifying common faults and consistently applying relevant solutions to prevent product returns to store
  • Potential to grow into a supervisory/management role.
  • Must be available to work weekends (11am – 4pm) during the summer months

Experience/Skills required:

  • Technically minded
  • Good telephone manner
  • Mechanical Engineering background would be an advantage
  • Excellent communicator on all levels
  • Demonstrate problem-solving skills
  • Microsoft Office skills, previous experience with CRM systems

Please forward a copy of your CV, or contact us on 01904 674999 (option 3)

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Pay Rates

Please note: Rates are correct at time of posting and are an approximate indication only. Rates are subject to change

Pay Rates

Please note: Rates are correct at time of posting and are an approximate indication only. Rates are subject to change