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CareLink+ Team Leader

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Lambeth, Lambeth - Greater London

£22.00 per hour

Contract

CL-TL

Misbah Baig

  1. Main Purpose of the Job

To coordinate and supervise all aspects of the 24 hour emergency monitoring and visiting response service to Sheltered Housing Residents, RSLs tenants and other dispersed users of Lambeth Careline24 service including people applying as homeless under the Housing Act (as amended in 2002). Ensure an excellent quality of service delivery 24 hours a day 365 days a year to the business unit’s customers.

  1. The Principle accountabilities are to:

 

  • Deputise on all matters related to Careline24 in the absence of the Careline24 Manager.

 

  • Provide direct line management responsibility to a team of Careline24 Officers. This will include being responsible for appraisal and one to one supervision for up to 5 team members.

 

  • Work closely with the Careline24 Manager and the other team coordinators to ensure a consistent support to the team and consistently high standard of service delivery.

 

 

  • Maintain specialist knowledge on all council policies and procedures as well as to Government changes and developments in relation to the work area.

 

  • Assess the nature of the calls, prioritising level of urgency and responding accordingly.

 

  • Visit service users as necessary and in line with the level of service provided, driving to individual properties or sheltered schemes, identifying the extent of practical and emotional support required. Contacting and liaising with emergency services, NOK, internal and external agencies as appropriate.

 

  • Ensuring all equipment housed at the Control Centre is in good working order during the shift worked and report any faults to the appropriate contractor and to the manager as appropriate. This to include all systems in operation at any time within the Control Centre to enable continuity of service 24 hours every day of the year.

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Pay Rates

Please note: Rates are correct at time of posting and are an approximate indication only. Rates are subject to change

Pay Rates

Please note: Rates are correct at time of posting and are an approximate indication only. Rates are subject to change