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Housing Officer

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East London

£19.00 per hour

Contract

HOHAK

Jahker Miah

020 7562 1832

Housing Officer To deliver a high quality housing management service to a defined patch of Local Authority properties.

Housing Officer To work with residents, Tenants/Resident associations and other service providers (internal and external) to deliver the Council’s priorities.

RESPONSIBILITIES:

Make appropriate judgements on how to deal with tenancy management issues including breaches of tenancy and lease conditions and implement accordingly

In conjunction with the Community Intervention Officer, work to combat anti social behaviour on estates and in their vicinity.

Work with vulnerable tenants to sustain their tenancies, making referrals and liaising with other services where possible

Provide a high level of customer service

Provide assistance, advice, information and guidance on housing and lease matters

Identify, evaluate and implement service improvements to increase customer satisfaction and value for money

Proactively identify the needs of the local community in consultation with residents and identify how they can be met.

Encourage and facilitate residents to be involved in decision making to the extent that they wish to participate

Make a positive contribution to the work of the team, sharing skills, coaching and developing other staff

Manage the void process including sign ups

Provide advice and support to tenants in accessing other services provided by the Council or partner agencies 

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Pay Rates

Please note: Rates are correct at time of posting and are an approximate indication only. Rates are subject to change

Pay Rates

Please note: Rates are correct at time of posting and are an approximate indication only. Rates are subject to change