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Sterile Services Customer Service and Contracts Manager

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London, City of London - Greater London

Competitive rates

Contract

RZSCNHSSSDMgr

Ruth Zakari

JOB SUMMARY:

• The Customer Services and Contracts Manager SSD leads the customer care functions and implements contract and service level agreements for SSD.
• As a key member of the senior management team the role holder has customer service responsibility for a multi skilled workforce of 120 staff at all banding levels carrying out specialised services within a large twin site facility dealing with a wide and variant range of medical devices.
• The post holder identifies, develops and advises on implementation aspects, pricing and maintenance of new contracts and SLAs.
• The post holder is the lead for agreement of surgical instrumentation pack specifications and loading of the electronic traceability system..
• The post holder acts as an expert and advisor with respect to processes used in the decontamination of medical devices.
• The post holder controls the non conformity system for both internal and external customers.


DUTIES AND RESPONSIBILITIES:

• To lead the customer care programme and developments and analyse and report on the opportunities for implementation of new contracts or developments to existing ones in order to improve financials for the unit and the Trust.
• The post holder acts as a leading expert and advisor with respect to processes used for decontamination of medical devices.
• As part of the sterile services senior management team the post holder oversees circa 120 staff within a twin site operation, including technicians, team leaders, production supervisors and managers up to band 7.
• The post holder participates in multidisciplinary meetings pertaining to decontamination for this and other NHS Trusts.

• To agree, implement, monitor and meet the policy objectives of:
1. The Sterile Services Decontamination Unit
2. The Medical Disinfection Unit
3. The Central Endoscopy Disinfection Unit
4. The Dental Institute Training in Practice Decontamination Unit.
5. The Medical and Supplies store
• To build excellent relationships with all customers, potential customers and suppliers at Director, Senior Management and user levels.

 

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Pay Rates

Please note: Rates are correct at time of posting and are an approximate indication only. Rates are subject to change

Pay Rates

Please note: Rates are correct at time of posting and are an approximate indication only. Rates are subject to change