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Customer Services Administrator


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Competitive salary



Melissa Self

Main Purpose of Job

To provide customer service support to IMR Customer Service Team


The post holder will be responsible to the Customer Strategy Manager

 Main Duties and Responsibilities

 We are currently looking for an experienced customer service candidate to join our team. Customers are at the heart of our business and with over 6 million customers to care for we need a dedicated and personable team to manage over 7,000 of our daily calls. We pride ourselves as an Employer of Choice and we are working towards remaining a leading customer service business in the UK, not just a leading water company. We are now recruiting for exceptional customer’s service individuals to join our journey and work towards our long term business goals.

Based at our Lincoln office, you will become part of a busy and thriving team working closely with our customers to deliver an outstanding service and ensure that 100% customer satisfaction is provided at all times. You’ll be answering customer queries and your role will also involve processing insurance issues, proactively contacting customers, analysing data and resolving all manner of queries to a high standard.

 Essential Attributes

 To be successful within this role you will ideally be a very customer focused individual where you have proven experience of managing customer’s expectations and delivering a high class service. You will be a good negotiator and have the ability to engage and build strong working relationships with your customers and colleagues and possess a very friendly, enthusiastic and genuine manner over the telephone at all times. Clear, concise communication skills are required alongside a positive and genuine empathy for working with customers.
If you can work in a fast paced environment, enjoy customer interaction and want to play a part in delivering our customers goals, this is the role for you. In return, we will offer you a competitive salary and benefits package and a commitment to your development.


Holder of relevant vocational qualifications.

General Attributes

Able to commit to the concept that Health, Safety and Environment are the number one priority for the Organisation and the individual.

Able to commit to the concept of Equal Opportunity in employment.

If this could be of interest please contact Mel Self on mel.self@coyles.co.uk or 01245 254 760 for further details.


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Pay Rates

Please note: Rates are correct at time of posting and are an approximate indication only. Rates are subject to change

Pay Rates

Please note: Rates are correct at time of posting and are an approximate indication only. Rates are subject to change